Jeet Bus Privacy Policy — How We Protect Your Personal Data

1. Introduction

This Privacy Policy describes how Jeet Bus ("we", "us", or "the platform") collects, processes, stores, and protects personal information belonging to users ("you" or "the player") of our website at jeetbus.vin and the Jeet Bus mobile application.

By registering an account on Jeet Bus, making a deposit, or otherwise using the platform, you confirm that you have read this Privacy Policy and agree to the processing of your personal data as described here. If you do not agree with how we handle data, please do not create an account or use the platform.

This policy is written in plain English for clarity, and is intended specifically for players accessing Jeet Bus from Pakistan. All transactions and account balances are held in PKR. If anything in this policy is unclear, the support team is available 24/7 via live chat to answer your questions.

2. What Personal Data We Collect

We collect personal data in several ways — information you provide to us directly, information generated by your use of the platform, and information received from third-party service providers. Here is a breakdown of each category:

Information you provide directly:

• Full name, date of birth, and gender (collected at registration)
• Email address and mobile number
• Username and password (password stored in encrypted form only)
• Identity documents submitted for account verification (such as CNIC or passport scan)
• Payment details including your JazzCash number, Easypaisa account, Raast ID, or bank account information used for deposits and withdrawals
• Any information you provide when contacting customer support via live chat

Information generated through platform use:

• Login history, session times, and IP addresses
• Device type, operating system, browser type, and screen resolution
• Games played, bet amounts, wagering history, and win/loss records
• Deposit and withdrawal transaction history in PKR
• Bonuses claimed, wagering progress, and promotional participation
• Cookies and similar tracking data (see Section 7 for full cookie details)

Information received from third parties:

• Identity verification results from KYC (Know Your Customer) service providers
• Fraud risk scores from payment fraud prevention services
• Transaction confirmation data from payment processors including JazzCash, Easypaisa, and Raast

3. How We Use Your Data

Jeet Bus uses the personal information we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the original reason it was collected. Below are the purposes for which your data is used:

Marketing communications — such as emails about new promotions, PSL cricket betting offers, or bonus updates — are only sent to players who have opted in during registration or through account settings. You can withdraw this consent at any time by updating your notification preferences in your account or by contacting support.

4. Who We Share Your Data With

Jeet Bus does not sell your personal information. We share data only with the specific third-party service providers required to deliver our platform and comply with our obligations. All such partners are bound by strict data processing agreements.

• Payment processors: JazzCash, Easypaisa, Raast, and partner banks receive transaction data necessary to process your PKR deposits and withdrawals. They receive only the information needed to complete the transaction.
• Identity verification providers: KYC partners receive your identity documents and facial images to verify your age and identity. This is a standard measure used across the gaming industry to prevent underage gambling and fraud.
• Fraud prevention services: We share device fingerprints, IP addresses, and transaction patterns with anti-fraud providers to detect and block suspicious activity that could put your account at risk.
• Game software providers: When you play a game, the relevant software provider may receive your player ID and gameplay data to deliver the game and resolve disputes. They do not receive your payment details or full identity information.
• Customer support tools: Our live chat system processes the content of support conversations. Chat data is retained for quality assurance and dispute resolution purposes.
• Analytics platforms: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance and improve the user experience.

5. Data Retention

We retain your personal data for as long as your account is active and for a defined period thereafter. Retention periods vary depending on the type of data:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years after account closure for fraud prevention and legal compliance purposes.
• Transaction records: PKR deposit and withdrawal history is retained for a minimum of five years in line with financial record-keeping obligations.
• Gaming history: Bet records and game results are retained for at least three years after the relevant activity, primarily for dispute resolution.
• Customer support transcripts: Live chat logs are retained for two years for quality assurance and dispute resolution.
• Marketing data: Email and mobile marketing preferences are retained until you withdraw consent, at which point they are deleted or anonymised within 30 days.

When retention periods expire, data is securely deleted or anonymised so it can no longer be associated with any individual. You may request early deletion of certain data as described in Section 6.

6. Your Data Rights

As a Jeet Bus player, you have specific rights over the personal information we hold about you. Here is what you are entitled to:

To exercise any of these rights, contact the Jeet Bus support team via live chat or email at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

7. Cookies and Tracking Technologies

Jeet Bus uses cookies and similar technologies to make the platform work properly, understand how it is being used, and deliver a better experience. Here is what each type of cookie does:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference, and enable secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand how players navigate the platform — which games are most popular, which pages have high exit rates, and where users encounter issues. Analytics data is aggregated and does not identify individual players.
• Performance cookies: These cookies help us measure page load times and platform stability, allowing our technical team to identify and fix performance issues quickly.
• Marketing cookies: If you have opted in to marketing communications, these cookies help us show you relevant promotions — for example, cricket betting offers during PSL season or slot game bonuses tied to games you have played before.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. For analytics and marketing cookies, you can opt out at any time through the cookie preference centre accessible from the footer of the platform.

8. Data Security

Protecting your personal information is a core responsibility we take seriously. Jeet Bus employs multiple layers of technical and organisational security measures:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS (Transport Layer Security), including login credentials, payment information, and game data.
• Encryption at rest: Sensitive data stored on our servers — including passwords and payment details — is encrypted using industry-standard algorithms. Passwords are never stored in plain text.
• Access controls: Access to personal data is restricted to authorised team members who need it to perform their specific job functions. All staff with data access are subject to confidentiality obligations.
• Two-factor authentication: Account login is protected by optional two-factor authentication, which we strongly recommend enabling for your own security.
• Regular security reviews: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

Despite these measures, no internet transmission is completely secure. We cannot guarantee absolute security, but we continuously work to maintain the highest practical standard of protection for your data. If you suspect your account has been compromised, contact our support team immediately via live chat.

9. Minors and Child Protection

Jeet Bus is strictly an adult platform. Our services are available only to individuals aged 18 years and above. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 18.

During registration, we require players to confirm their date of birth. For accounts flagged as potentially underage, we require identity verification documents before any gameplay or transactions are permitted. If we discover that an account was created by someone under 18, the account will be immediately closed and any funds returned to the payment method used to deposit.

If you are a parent or guardian and believe your child has created an account on Jeet Bus, please contact us immediately at [email protected] so we can take prompt action.

10. International Data Transfers

Some of the service providers we work with — including game software providers, cloud hosting services, and analytics platforms — may process data outside Pakistan. When data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements that require those parties to protect your data to the same standard as we do.

We are careful about which third parties we engage and review their privacy and security practices before entering into any data sharing arrangement. Your data will not be transferred to any country or entity that does not provide an adequate level of data protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, new services we introduce, or changes in applicable law. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, we will attempt to notify you through an in-platform notification or by email to the address registered on your account. Continued use of Jeet Bus after an updated policy is published constitutes your acceptance of the revised terms.

We encourage you to check this page periodically. The current version is always available at jeetbus.vin/privacy-policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way Jeet Bus handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Live chat: Available directly on the website and in the Jeet Bus mobile app — the fastest way to get a response.
• Email: [email protected] — include your registered username and a clear description of your query for the fastest response.

For data access, correction, or deletion requests, please use the email channel and include proof of identity so we can verify your request before taking action. We aim to respond to all privacy-related requests within 30 days.